Shipping and Returns

If you get an error message during checkout "this item does note ship to your area" please contact us directly as we are working through bugs in our page.

All of our orders are shipped across North America and Hawaii with Canada Post and United Stated Postal Service, expedited parcel with tracking. Shipping transit times may vary depending on the season or service delays and for US orders, customs clearance time.

Cancellations.

You may cancel your order for a full refund anytime up until the day of shipment. Just let us know by replying to your receipt by email and we will take care of it for you.

Returns

Customers are responsible for return shipping costs and the item must be undamaged once received by our shop. We accept items returned from the USA by United States Postal Service only.

While we prefer not to have returns simply due to the high cost of shipping goods, you may return your item for a refund within 7 days of receipt of your item.

We will then issue a refund for the original item including the original shipping costs and taxes.

Custom sized items cannot be returned.

Damaged Items.

We will replace items damaged in transport at no cost. Take photos and contact us as soon as possible and do not throw any packaging away.

We insure every order against damage and require your cooperation, photos of the damage for proof so that we can make a claim with the delivery service.

We usually push replacement items through the queue right away to send out within roughly a week.

Exchanges.

Should you wish to make an exchange, the customer is responsible for shipping back to us and as well the shipping on the exchange item. Contact us and we will do our best to accommodate a mutually agreeable solution.

Warranty.

We warranty our products for defects in manufacturing. While we do our best to ensure the best quality product, at times there may be a slight wood knot imperfections 3mm or less in diameter that we fill at the shop. We therefore deem this acceptable in our products as wood is a natural variable product.
If you knock over the stand and it busts, we do not warranty this, but please contact us.
If you pour water all over the stand and the finish gets a bit rough, we do not warranty this, but let us know and we will instruct how to repair the finish.
Berkey stands are very strong vertically but do not tolerate a lot of horizontal racking.
We do not cover damage to pots, plants, water filters or any other object placed in our stands.
We are not responsible for damage to surroundings or personal injury if the stand is broken from racking or dropping or any other fault and your items spill all over the place or onto someone.