Ordering Shipping and Returns

Are all your items in stock?

For plant stand and water filter stands our production queue is usually 2 weeks. Each item is custom made according to the order received.  Of course it does not take us 2 weeks to make them but that is our constant time frame as we also sell these items in our Etsy store, on Simons.ca in Canada and we also wholesesale to a few boutiques.

Cutting boards and kitchen utensils are always in stock!

I am not sure if your stand will fit my planter or filter.

No problem, you can follow the measuring guide for the plant stands in the description and you can always email a photo of your planter or particular filter.

How we ship your order

All of our orders are shipped across North America and Hawaii with many different carriers to get the best rates. We use UPS, Purolator, ICS Courier, CanPar, Canada Post and USPS.

Shipping transit times may vary but orders usually take between 6-10 days.

 Cancellations.

You may cancel your order for a full refund anytime up until the day of shipment. Just let us know by replying to your receipt by  email and we will take care of it for you.  

Returns

Customers are responsible for return shipping costs and the item must be undamaged once received by our shop. We accept items returned from the USA by United States Postal Service only. 

While we prefer not to have returns simply due to the high cost of shipping goods, you may return your item for a refund within 7 days of receipt of your item.

We will then issue a refund for the original item including the original shipping costs and taxes.


Damaged Items.

We will replace items damaged in transport at no cost.  Take photos and contact us as soon as possible and do not throw any packaging away. 

We insure every order against damage and require your cooperation, photos of the damage for proof so that we can make a claim with the delivery service.

We usually push replacement items through the queue right away to send out within roughly a week.

Exchanges.

Should you wish to make an exchange, the customer is responsible for shipping back to us and as well the shipping on the exchange item.  Contact us and we will do our best to accommodate a mutually agreeable solution.


Warranty.
  • We warranty our products for defects in manufacturing.  While we do our best to ensure the best quality product, at times there may be a slight wood knot imperfections 3mm or less in diameter that we fill at the shop.  We therefore deem this acceptable in our products as wood is a natural variable product.
  • If you knock over the stand and it busts, we do not warranty this, but please contact us.
  • If you pour water all over the stand and the finish gets a bit rough, we do not warranty this, but let us know and we will instruct how to repair the finish.
  • Berkey stands are very strong vertically but do not tolerate a lot of horizontal racking. 
  • We do not cover damage to pots, plants, water filters or any other object placed in our stands.
  • We are not responsible for damage to surroundings or personal injury if the stand is broken from racking or dropping or any other fault and your items spill all over the place or onto someone.